Billing & AutoPay Information
Billing Help & Questions:
billing@sebagofiber.net
207-544-6811, ext. 6
We utilize an online client zone to streamline the billing process for customers. Sebago Fiber operates as a advanced billing service, meaning payments are collected in advance of the service period. We require our customers to use autopay via credit/debit card or ACH.
Payments will be processed as follows:
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Credit/Debit Card payments will be processed on the 1st of each month (i.e. February service will be billed on February 1).
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ACH payments will be drawn on the 25th of the preceding month to ensure delivery by the 1st of the month (i.e. February service will be billed on January 25).
Client Zone Activation & Login
Before your fiber internet service is activated, you will receive an email asking you to create a password for your client zone account.
Your default username is the email address you provided to Sebago Fiber during the sign up phase.
The Sebago Fiber Client Zone allows you to:
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View your invoice(s) and payment history
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Configure your payment option: Credit card or ACH Debit from a bank account.
Login to the Client Zone
Autopay Setup - Credit/Debit Card
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The client zone will greet you with a message about adding a credit card and show you your current balance. Click “Add credit card.” (Note: this is different from the “Add Credit” function.)​

Alternatively, you can select "gear" icon and choose "Payments".

You will be directed to Stripe to fill in your credit card information. Once completed, click "Save Card". When successfully completed, you will be directed back to the Client Zone. You will see your saved card information in the Payments section.
Autopay Setup - ACH (Bank Account)
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After you login to the Client Zone, ​select "gear" icon and choose "Payments". Select "Add Bank Account". There are two way to add your account information:​

Recommended ACH Method
The most streamlined option is to link your online bank account by selecting your bank, then “Set up bank account.” You will be directed to follow steps that may vary by each bank, but generally include logging in to your account to give Stripe (a secure third party payment provider) permission to link the bank account for ACH payments.

Once completed click “Back to Sebago Fiber” and then "Set Up Bank Account".


Alternate ACH Method (not recommended)
Alternatively, you may select “Enter bank details manually instead.” Please note that this process may take 1-4 business days and involves the verification of microdeposit(s).
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You will be asked to provide your routing number and confirm your account number. Click submit, then provide your name and confirm “Start Setup.”

Once started, wait 1-4 business days and check your bank account.
There are two possible verification procedures:
1. You may receive a followup email after 1-4 business days from Stripe asking you to verify your ACH account for Sebago Fiber. Follow the instructions listed in the email and click the verify now link. It will ask you to find a 6 digit code on your bank statement with the .01 cent microdeposit.

Once started, wait 1-4 business days and check your bank account.
There are two possible verification procedures:
2. After 1-4 business days, you may see two transactions in your bank account that look like those pictured below.

Return to Client Zone, Settings-> Payments.
Click Verify, and enter the two micro deposits from your bank account. Use whole numbers for the cents value, no decimal. For the example above I entered 14 and 10 based on the order of deposit.
When successfully completed, your bank account verification status will say “Verified”
