Prepare For Your Sebago Fiber Installation - Mainland Service

The following information applies to mainland installation ONLY. For Frye Island install details, please click here.​

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Process:

1. Service Agreement Signature

2. Property Review: Once you have completed you service agreement, a property review will be completed. Customers will be notified of any issues that may lead to additional charges (distance, no available conduit, etc). If a customer chooses to cancel after being notified of such issues but before work has started, there will be no cancelation charge or penalty.

3. Client Zone invitation sent by Sebago Fiber and Auto Pay information entered by customer

4. Fiber connection completed

5. Installation/Activation appointment - must occur within 21 days of notification by Sebago Fiber that your service is ready for activation

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Standard Installation Includes:

• Fiber connection up to 250ft from main utility line:

  • Aerial connection of up to 250 feet from the main utility line

  • Or, buried connection of up to 250 feet with open, usable conduit and pull string provided by the customer. Any blockages or conduit issues are responsibility of homeowner to clear.

  • or, combination of aerial and buried up to 250 feet total distance

• Placement of the NID box on a sub pole or building, as appropriate

• Interior installation including:

  • Simple wiring and placement of a router in a central location for optimal performance.

    • Wall-fishing, wiring additional routers, or other complicated wiring is NOT included. Sebago Fiber may refer you to an outside contractor for this work, or will provide a quote for these services. 

• Provision of a Sebago Fiber supplied mesh-capable Wi-Fi router
   

Note: Installations outside these specifications may incur additional charges, such as wall-fishing cables or placing extra routers or extenders.

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Cancelation Policy:

See our Terms of Service for complete information. Customers who choose to terminate service after installation work has commenced (including placement of equipment, fiber connection to the home, etc) and before the completion of 12 months of service, an early termination fee will apply.